Frequently Asked Questions
Do you have a question? Check the list below for answers to the most frequently
If you have a question that isn't covered below, please contact us via our
What does WineBoss do?
WineBoss hosts the online catalogues and processes the online sales for more than
140 Australian wineries. We have been operating since 2007.
At WineBoss, you can purchase premium wine direct from the winery
and enjoy sensational savings. Great wines. Great prices. Direct from the winery.
Our diverse range of winery partners and easy-to-use online purchasing system makes
WineBoss a very convenient way to purchase quality wine at great prices.
When you make a purchase through the WineBoss website, your order details will be
transmitted direct to the winery, who will then take care of order fulfilment. WineBoss
acts as an efficient and trustworthy transaction platform to allow you to purchase
wine safely and securely.
Why is WineBoss different from any other website selling wine?
WineBoss is not a wine retailer – it is a service provider. When you purchase
wine through the WineBoss website, you are effectively purchasing direct from the
winery. WineBoss acts as an efficient and trustworthy transaction platform to allow
you to purchase wine safely and securely.
Is it safe to use my credit card on the WineBoss website?
Yes, it is. Our secure server uses 128-bit SSL encryption methods to encrypt all
of your personal information, including credit card information, as it is transmitted
over the Internet from your browser to our server. We store your order information
in our database and transmit your credit card information to the SecurePay payment
processing system under 128-bit SSL encryption. WineBoss does not know, nor does
it store, your credit card information.
How does the winery get my order?
Once your payment has been approved and we have confirmed your order, we transmit
your order details to the winery, who will then take care of order fulfilment. We
have built strong relationships with our winery partners. They use us as part of
their overall strategy to sell wine, so they are familiar with our ordering process.
When will I receive the wine I have purchased?
Delivery timeframes and delivery methods depend on the specific procedures and policies
of each winery. However, WineBoss requires all participating wineries to commence
delivery procedures within seven (7) days of receiving the order.
What is the situation with respect to Refunds and Returns?
Refund and Return policies depend on the specific procedures and policies of each
Note: When you make purchase, you should choose carefully. You will not automatically
get a refund if you simply change your mind, unless this was a condition of the
sale or part of the Refunds and Returns policy of the winery from which you purchased.
Always retain your email receipt as proof of purchase.